Live Animal Retailer Preparedness Training

A practical preparedness session for live animal retailers covering customer interactions, activist awareness, staff considerations, media response, and industry best practices. This training is designed to help retailers and industry professionals navigate challenging situations professionally, protect their teams and businesses, and strengthen confidence in day-to-day customer engagement. This training will include guidance on de-escalation, identifying concerning behavior, handling public pressure campaigns, and maintaining a positive customer experience while supporting animal welfare and responsible retail practices.

Date: May 28, 2026
Time: 2:00 pm—3:00 pm ET
Location: Virtual

Note: A registrant-specific Zoom link will be provided within 24 hours of registration.